Hear from Daniela Smith,
Care Manager for Care 24/7
We provide care and support in Hallcroft, an Extra Care Housing setting in Shipley run by Anchor Housing, offering 35 one bedroom and 2 two bedroom purpose-built properties for rent for people over the age of 55.
We understand that sometimes people like to be alone and at other times they may want to be more sociable. Hallcroft give people that freedom. We run social activities including exercise classes, a lunch club and day trips.
The Location Manager and onsite care team are all Dementia Friends and have received specific dementia awareness training to enable them to better support people living with dementia.
Care 24/7 offer on-site support at Hallcroft from trained care staff should people require any additional help to meet their needs.
At Care 24-7 we are committed to providing a service of excellence. This means providing high quality, safe and effective care which treats people with compassion, dignity and respect.
We have a range of staff at Care 24/7 from care workers to Managers. We have our Care Team who provide initial contact and support for people who need our service. Senior care staff who help and support new care workers. Our Client team comprises of Care Coordinators and a Care Manager who ensure everyone is kept up to date with ever-changing care requirements. We work alongside a staff management team who focus on recruitment and training of the care team.
I first started as a care assistant in 2017 when I began working nights, I enjoyed working with the clients so much that I then chose to become a day care assistant. I progressed to become a team leader assisting with medication and managing a team, then into a Care Coordinator position and recently gained a Care Manager role.
I thoroughly enjoy my job and without Care 24/7 I wouldn't be where I am now. The guidance, support and encouragement to strive and reach for my goals has been outstanding. We strive to build our teams from within offering regular supervisions, regular training and also performance review meetings so we can point our care staff in the right direction to moving up the career ladder.
Types of job roles in our service
The Registered Manager ensures the care service provides high-quality care. The Manager will be responsible for all aspects of the day-to-day operations within the care setting, including recruiting and managing staff, managing budgets and ensuring that the quality of the services provided meets national care standards.
You’ll support people with all aspects of their day to day living, including social and physical activities, personal care, mobility and meal times.
You’ll work as part of the team ensuring a clean, tidy, pleasant environment to support people’s well-being, and you will play a key role in contributing to infection control within the care setting.
You’ll work as part of the team ensuring that high quality, nutritious, well-balanced meals and snacks are provided to support the well-being, beliefs, choices and physical health needs of people living in care home, nursing home or extra care housing settings.
They ensure all our residents have access to a wide variety of fun and exciting outings and past times.
You’ll work as part of the team doing a range of administration tasks to support the Manager and care team with the planning, coordination and smooth running of the care setting.
Qualifications and Training
Many care staff are offered the opportunities to advance their career progression by completing additional training to increase their qualifications. Often staff stay with a nursing or residential home for a great number of years, as the job can be diverse and interesting career pathways.
“I love making a difference in their lives and they make a massive difference in mine. Even though its hard work I go home happy every day.”
Donna O’Brien, Support worker
“I have worked within the care sector for over 28 years in various roles from support worker to Acting manager and now deputy manager. I love that no two days are the same and the satisfaction I get from seeing a person I support achieve a goal is what has kept me in the job for so long.”
Aileen Ellis, Deputy manager
“I like working in social care because I like being there for the people we support and helping reach their goals. I like helping new staff to reach their full potential and helping everyone.”
Michelle Roberts, Team leader